FAQs
How do I contact you?

We love hearing from you! You can email us at Hello@pompflowers.com with any questions, comments, requests, or just simple hellos!

How do I find my tracking number?

Shortly after placing your order, you’ll receive a confirmation email from hello@pompflowers.com. As soon as our carrier partner picks up your flowers, you will receive a follow up email providing your tracking number. Upon checkout, you can also opt in to receive your tracking number via SMS.

Can I change the delivery details or message on my order?

We get it: things change. You may change your delivery details or gift message any time up until 12:00 pm EST the day prior to your order being delivered. To make delivery changes, please send detailed instructions to hello@pompflowers.com.

How do I cancel my order?

You can always cancel an order up until 12pm EST the day before your order is delivered. If you wish to cancel, please send an email to hello@pompflowers.com. Unfortunately, after this time we can not cancel your order as it may already be in transit.

How do I care for my POMP bouquet?

Every POMP bouquet delivery includes nutrient-rich flower food (POMP Food), along with care and arrangement tips to maintain the magic of POMP’s flowers from farm to tablescape. When you receive your flowers, immediately unbox them and cut their stems on an angle an inch and a half from the bottom. Fill a vase with fresh water and mix in the provided flower food. For optimal blooms, we recommend changing the water every 2 days.

Where does POMP deliver?

Our flowers know a thing or two about travel. We’re proud to deliver our arrangements to doorsteps across the entire continental United States. Unfortunately, at this time we are unable to ship to Alaska, Puerto Rico, or Hawaii.

Can you deliver the order at a specific time?

We like to think we’re magical, but alas: not that magical. While we cannot guarantee that the order will be delivered at a specific time, we can certainly guarantee the delivery day. However, our shipping carriers may offer an estimated time of arrival that can be found through your tracking number.

When will my bouquet arrive?

We work with third party carriers to deliver your special package on the date you selected during checkout. This date can be found on you order confirmation email or in your order history. All orders are shipped using national express overnight shipping so your flowers will arrive as fresh as possible.

What do I do if my delivery is late/missing?

Though we believe delivery is an artform, it can also be...thorny. Sometimes our third party partner carriers face unexpected delays that are out of our control. We’ll do our best to keep you up to date on any changes, but feel free to reach out to us directly if something’s awry—we’ll make it right! hello@pompflowers.com

What should I do if you are sold out of what I want?

We apologize for the inconvenience! We put freshness first, which means closely selecting and stocking only the best available inventory. Please check back to our site shortly as we are always updating our inventory.

How long will my flowers last?

With proper care, our bouquets should last at least 7 days. Don’t forget to feed your flowers the nutrient-filled food provided within our packing as well as read the tips and tricks to ensure your flowers last longer.

Still can’t find what you’re looking for?

Send us a note. Hello@pompflowers.com.