How do I contact you?
We love hearing from you! You can email us at Hello@pompflowers.com with any questions, comments, requests, or just simple hellos!
How do I find my tracking number?
Shortly after placing your order, you’ll receive a confirmation email from firstname.lastname@example.org. As soon as our carrier partner picks up your flowers, you will receive a follow up email providing your tracking number. Upon checkout, you can also opt in to receive your tracking number via SMS.
Can I change the delivery details or message on my order?
We get it: things change. You may change your delivery details or gift message any time up until 12:00 pm EST the day prior to your order being delivered. To make delivery changes, please send detailed instructions to email@example.com.
How do I cancel my order?
You can always cancel an order up until 12pm EST the day before your order is delivered. If you wish to cancel, please send an email to firstname.lastname@example.org. Unfortunately, after this time we can not cancel your order as it may already be in transit.
How do I care for my POMP bouquet?
Every POMP bouquet delivery includes nutrient-rich flower food (POMP Food), along with care and arrangement tips to maintain the magic of POMP’s flowers from farm to tablescape. When you receive your flowers, immediately unbox them and cut their stems on an angle an inch and a half from the bottom. Fill a vase with fresh water and mix in the provided flower food. For optimal blooms, we recommend changing the water every 2 days.
Where does POMP deliver?
Our flowers know a thing or two about travel. We’re proud to deliver our arrangements to doorsteps across the entire continental United States. Unfortunately, at this time we are unable to ship to Alaska, Puerto Rico, or Hawaii.
Can you deliver the order at a specific time?
We like to think we’re magical, but alas: not that magical. While we cannot guarantee that the order will be delivered at a specific time, we can certainly guarantee the delivery day. However, our shipping carriers may offer an estimated time of arrival that can be found through your tracking number.
When will my bouquet arrive?
We work with third party carriers to deliver your special package on the date you selected during checkout. This date can be found on you order confirmation email or in your order history. All orders are shipped using national express overnight shipping so your flowers will arrive as fresh as possible.
What do I do if my delivery is late/missing?
Though we believe delivery is an artform, it can also be...thorny. Sometimes our third party partner carriers face unexpected delays that are out of our control. We’ll do our best to keep you up to date on any changes, but feel free to reach out to us directly if something’s awry—we’ll make it right! email@example.com
What should I do if you are sold out of what I want?
We apologize for the inconvenience! We put freshness first, which means closely selecting and stocking only the best available inventory. Please check back to our site shortly as we are always updating our inventory.
How long will my flowers last?
With proper care, our bouquets should last at least 7 days. Don’t forget to feed your flowers the nutrient-filled food provided within our packing as well as read the tips and tricks to ensure your flowers last longer.
Still can’t find what you’re looking for?
Send us a note. Hello@pompflowers.com.
How do I cancel/change/pause my Subscription?
You can modify your subscription via our password-less subscription portal. To access, click the account button on the top right of the site and then click "manage my subscription". Log in using the email address or SMS tied to your subscription order.
Can I cancel my subscription at any time?
Absolutely! Simply log into your account and press the Cancel Subscription button or reach out to our customer service team at firstname.lastname@example.org
When should I expect my subscription order?
Your first subscription order will be delivered on the date selected at checkout or the next delivery date if a date is not selected. Then your future deliveries will be dependent on the frequency of your membership subscription. We will notify you three days before your upcoming delivery. If you need to make any changes, please do so when you receive this notice. Changes cannot be made within 36 hours of a scheduled delivery.
How do I can change the settings/preferences for my subscription?
You can make changes to your subscription at any time. Simply log into your account with the email or SMS tied to your subscription and make any necessary changes - Delivery Address, Products, Delivery Frequency, Payment Method, etc.
How do I gift a subscription order?
Our subscription blooms can easily be gifted. Purchase a subscription product via the site and make sure you provide a gift message and delivery address for the person you are gifting to. As the purchaser, you will own the subscription account and be able to manage it using your email or SMS and your recipient will also be able to manage their delivery dates and addresses. Questions? Contact our customer service team at email@example.com
Can I share my subscription blooms with someone else?
Absolutely! If you'd prefer to have your subscription of flowers sent to another address, please log into your account and change the shipping address on the account. Please remember all future deliveries will ship to this address so remember to change the address again before your next order ships.
Can I change the product in my subscription?
If you have chosen one of our weekly rose subscriptions you can always swap your roses for a different variety. We offer 2, 4, or 6 week subscription deliveries on all our specialty roses. If at any time you want to swap to a different rose color, log into your account portal and SWAP to a different rose product. You can also add one time add-ons to your order, such as a vase, floral scissors, or more roses. Our Monthly Farmer's Box Memberships do not have a swapping option. If you have any additional questions, our customer service team is happy to help.